What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I came here for a hearing test and to discuss ringing in my ears with dizziness. The staff was efficient, professional and very friendly. I would definitely recommend this center for anyone experiencing hearing issues. Great experience!!!

Dianne Darabi, on Google

I'm Sonja Carlson. I assisted my brother Roger Okerstrom to your 1470 S. 3rd Street Jacksonville Beach, FL 32250 office on January 4, 2024 to have new tubing placed in Roger's hearing aids. Roger received excellent care from Tyler. We appreciated this office helping us on short notice. It's wonderful...

Sonja Carlson, on Google

The customer service at US Hearing Aid Centers is unparalleled. They were able to accommodate my 96 year old father on very short notice, and were very helpful in educating me on how to clean his hearing aids properly. Excellent experience and highly recommended!

MrArtshow101, on Google

I had an issue with my hearing aids, and they were able to get me in to be seen, even though I didn’t have an appointment for that day. Both the receptionist and the audiologist were extremely friendly, welcoming, and made me feel instantly at home. After a short, check...

Louise Horn, on Google

Tyler is absolutely the best. I think our son has had hearing loss for a long time. We have taken him so many places where they couldn’t figure out how to help him. Tyler was able to assess his hearing and figure out exactly what sounds he couldn’t hear. Tyler...

Missy Reardon, on Google

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