What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Mike Caudil is the BEST audiologist around. Being hearing impaired and wearing hearing aids himself, he is acutely aware of the problems and potiential solutions of those with hearing loss.

Gerry Budd, on Google

Super cordial and professional Dr Mike Caudill. Unfortunately with my brand of hearing aids (Oticon) he really couldn’t assist me in pairing the Bluetooth iPhone connection. Although he didn’t really solve my problem, he was very helpful recommending others that may help.

Les Thornton, on Google

Mike Caudill is the most talented and professional audiologist. His genuine care and concern for patients is remarkable. “Doctor” Caudill has been treating me since 2006. Over the years with several different hearing aid applications, he has kept my ability to hear and understand speech at the highest possible level....

Jody Brandenburg, on Google

Husband and wife (Don and Sandie) and we've both been wearing hearing aides for many years, Don for several years more than Sandie. We've always gone through US Hearing Centers and we highly recommend their products! We've been to many offices in Jacksonville, some due to the store closing and...

don smith, on Google

Mike Caudill is an excellent audiologist! He has a calm and warm bedside manner that put me to ease. The appointment was very organized and professional. He offered an honest recommendation and did not try to oversell any products. I was very pleased and I highly recommend him to anyone!

Alex McClure, on Google

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